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What custom reporting capabilities do you have?
What ongoing developmental or career development training do you offer?
Want to learn about the other three business goals financial services brands can accomplish with their CX program?
What percentage of new hires graduate from training to production?
Do you want performance, or do you want knowledge?
What are you doing to promote diversity and inclusion within your organization?
What metrics can we use to evaluate training?
How many physical centers do you operate?
What is unique about your agent training regimen?
If I can remove one roadblock that gets in the way of you doing your best work, what would it be?
Who on your management team reviews client reports on a regular basis?
What percentage of your new hires comes from employee referrals?
What services and features are included in this pricing?
What percentage of the project manager(s)’s time will be dedicated to our project?
How did you evolve your client relationship management process during the pandemic?
What percent of total annual revenue comes from your two largest clients?
How often does this happen?
Do you serve any clients who would be considered a competitor to our company?
How do your success ratios differ in remote work circumstances?
What Can Your Customer Service Team Learn From Disney?